FAQs

Do I need to register?

No, registration is not mandatory to place an order. You can easily make a purchase as a guest on our website. However, we encourage you to become a member for a more streamlined experience. By registering, you can save time on future orders as your details will be securely stored. Additionally, as a member, you'll enjoy the benefits of being part of our mailing list, receiving exclusive discounts, and voucher codes during online promotions.


Can I reserve an item and collect?

Certainly! To reserve an item for collection, simply place an order through our website. During the checkout process, choose the "pick up from store" option. This allows you to secure the item and collect it at your convenience.

Order Cancellation Policy


Can I cancel my order once it's been placed online?

Typically, we do not allow order cancellations due to resource considerations. However, we understand that circumstances may arise, and if time permits, we will do our best to accommodate customers' requests for order cancellations. Please contact our customer service as soon as possible to discuss the possibility of cancelling your order.

Privacy Policy

At The Definitely Maybe Retail, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.thedefinitelymaybe.co.uk. By using our site, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Includes your name, email address, billing and shipping addresses, phone number, and payment details when you make a purchase or sign up for an account.

  • Account Information: Username, password, and purchase history.

  • Technical Data: IP address, browser type, device information, and operating system.

  • Usage Data: Details of your visits, such as pages viewed, time spent on the site, and links clicked.

2. How We Use Your Information

We use the collected data to:

  • Process and manage orders, payments, and deliveries.

  • Improve our website's performance, content, and user experience.

  • Communicate with you regarding your orders, updates, and promotional offers.

  • Analyse website traffic using Google Analytics to understand trends and improve our services.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, track site usage, and personalise content. By using our website, you consent to our use of cookies. You can manage cookie settings through your browser.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with trusted third parties to:

  • Process payments securely.

  • Fulfil orders and deliver products.

  • Analyse website performance through services like Google Analytics.

All third parties are contractually bound to protect your information.

5. International Users

As we operate worldwide, your data may be transferred and stored outside your country of residence. We ensure that all data transfers comply with relevant legal protections, including GDPR and other applicable regulations.

6. Data Security

We implement appropriate security measures to safeguard your data. While we take every reasonable step to protect your information, no transmission method is entirely secure. Please take steps to protect your own account credentials.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal data.

  • Object to data processing or request restrictions.

To exercise these rights, please contact us at sales@thedefinitelymaybe.co.uk.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch at:

Email:sales@thedefinitelymaybe.co.uk

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We encourage you to review this page regularly for updates. Your continued use of our website constitutes acceptance of any changes.

Thank you for trusting The Definitely Maybe Retail.