Delivery Information

Delivery Address Verification and Returns Policy

Delivery Address Verification:

  • The delivery address must match the one on the credit card statement for the initial order.
  • Once verified, an alternative delivery address may be added.

Return Guidelines:

  • UK customers must return unwanted goods within 14 working days from the day of receipt; overseas customers also have a 14-day return window from the delivery date.
  • Goods should be sent via recorded delivery, and buyers should retain receipts in case of loss during transit.
  • If an alternative size is needed, customers can request an exchange by specifying the desired size. However, reordering and returning for a refund are recommended due to stock availability uncertainties.

Exchange Refund Conditions:

  • Any order returned for an exchange will be refunded if the requested item is not in stock.

Hygiene Disclaimer:

  • Returns of opened outer packaging for underwear are not accepted for hygiene reasons.

Return Process:

  • Goods should be sent back to: The Definitely Maybe, Unit 1 LLys Penlan, Penlan Street, Pwllheli, Gwynedd, LL53 8DE

Refund Policy:

  • Returns postage costs will not be refunded unless the received items were faulty or an order was incorrectly sent out by The Definitely Maybe. 

  • We now deliver to the following locations
  • UK
  • USA
  • Europe
  • Ireland
  • Australia.
  • Further locations to be added soon.


Delivery Schedule

To ensure your orders are processed and delivered as quickly as possible, please take note of our delivery schedule below:

Delivery Estimate

We’re dedicated to providing fast and reliable delivery for all orders. Here’s what you can expect:

  1. Same-Day Dispatch:

    • Orders placed before 1 PM (Monday–Friday) will be dispatched the same day via 24 Tracked shipping.
    • Orders placed after 11 AM on weekends/public holidays will be dispatched on the next business day.

  2. Shipping Time:

    • 24 Tracked Service: Estimated delivery within 1-2 business days from the date of dispatch.

  3. Tracking Your Order:

    • Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can follow its journey in real time.

  4. Delays:

    • While we prioritise prompt delivery, please note that unexpected delays can occur due to weather, holidays, or courier issues.

If you have any questions about your order or delivery, feel free to contact us at SALES@THEDEFINETELYMAYBE.CO.UK.

Thank you for choosing the definitely maybe!