Delivery Information

Delivery Address Verification and Returns Policy

Delivery Address Verification:

  • The delivery address must match the one on the credit card statement for the initial order.
  • Once verified, an alternative delivery address may be added.

Return Guidelines:

  • UK customers must return unwanted goods within 14 working days from the day of receipt; overseas customers also have a 14-day return window from the delivery date.
  • Goods should be sent via recorded delivery, and buyers should retain receipts in case of loss during transit.
  • If an alternative size is needed, customers can request an exchange by specifying the desired size. However, reordering and returning for a refund are recommended due to stock availability uncertainties.

Exchange Refund Conditions:

  • Any order returned for an exchange will be refunded if the requested item is not in stock.

Hygiene Disclaimer:

  • Returns of opened outer packaging for underwear are not accepted for hygiene reasons.

Return Process:

  • Goods should be sent back to: The Definitely Maybe, Unit 1 LLys Penlan, Penlan Street, Pwllheli, Gwynedd, LL53 8DE

Refund Policy:

  • Returns postage costs will not be refunded unless the received items were faulty or an order was incorrectly sent out by The Definitely Maybe. 

  • We now deliver to the following locations
  • UK
  • USA
  • Europe
  • Ireland
  • Australia.
  • Further locations to be added soon.