Delivery Information
Delivery Address Verification and Returns Policy
Delivery Address Verification:
- The delivery address must match the one on the credit card statement for the initial order.
- Once verified, an alternative delivery address may be added.
Return Guidelines:
- UK customers must return unwanted goods within 14 working days from the day of receipt; overseas customers also have a 14-day return window from the delivery date.
- Goods should be sent via recorded delivery, and buyers should retain receipts in case of loss during transit.
- If an alternative size is needed, customers can request an exchange by specifying the desired size. However, reordering and returning for a refund are recommended due to stock availability uncertainties.
Exchange Refund Conditions:
- Any order returned for an exchange will be refunded if the requested item is not in stock.
Hygiene Disclaimer:
- Returns of opened outer packaging for underwear are not accepted for hygiene reasons.
Return Process:
- Goods should be sent back to: The Definitely Maybe, Unit 1 LLys Penlan, Penlan Street, Pwllheli, Gwynedd, LL53 8DE
Refund Policy:
- Returns postage costs will not be refunded unless the received items were faulty or an order was incorrectly sent out by The Definitely Maybe.
- We now deliver to the following locations
- UK
- USA
- Europe
- Ireland
- Australia.
- Further locations to be added soon.